Basic Network Troubleshooting

Basic Troubleshooting:

1. Move your router closer to the device you are using to play 7 Days to Die. Depending on how far away your router is, it may be more difficult for it to create a connection with your device. 

2. If you are using a wireless connection, try using a wired connection as this is typically more stable.

3. Perform a speed test via Speedtest.net to ensure that your internet meets the requirements to properly launch and play.

4. Close all other applications when launching 7 Days to Die to free up resources.

5. Attempt to run 7 Days to Die as an Administrator, as well as trying to launch it directly from your platform's library, and not through a desktop or taskbar shortcut.

6. Contact your ISP to verify whether you are getting the correct upload/download speeds.

Advanced Troubleshooting:

1. Ensure that Windows, 7 Days to Die, your drivers and your platform/console are up to date

• To check for Windows updates, on your computer select: Start > Settings > Windows Update > Check for updates

2. Perform a hard reset on your router. To do so:

• Shut down any computers or devices connected to the modem/router.
• Unplug the modem and router from their power outlets.
• Wait for at least 15 seconds.
• Plug the modem back into the power outlet first, wait 1-2 minutes, then power on the router.

3. Reset your internet connection:

• By Flushing your DNS:
  1. Press Windows Key + R to bring up "Run".
  2. Type "cmd" (without quotes) and hit enter to bring up "Command Prompt".
  3. First, type "ipconfig /release" (without quotes) and hit enter.
  4. Second, type "ipconfig /renew" (without quotes) and hit enter.Lastly, type "ipconfig /flushdns" (without quotes) and hit enter.
  5. Restart your computer.

                 OR

• Change DNS Settings
  1. Go to Settings > Network > Set Up Internet Connection.
  2. Select your Wi-Fi or LAN connection and choose Advanced Settings
  3. Set DNS Settings to Manual
  4. Change the Primary DNS to 1.1.1.1 and the Secondary DNS to 1.0.0.1 (Cloudflare) OR Primary 8.8.8.8 and Secondary 8.8.4.8 (Google)

4. Change your NAT type to 1 (Open) - more information about how to do this can be found here.

5. Ensure that 7 Days to Die isn't being blocked by your Windows firewall. If you are on a shared network (such as university Wi-Fi) it's possible their firewall may be blocking your connection.