EOS and Multiplayer Network Troubleshooting

For EOS Errors:

1. Try the steps found on this page General Troubleshooting

2. Clear Epic Online Services / Launcher Cache

• Go to your Windows Control Panel > Programs and Features
• Find Epic Online Services and select Uninstall
• Navigate to C:\Users\[Your_Username]\AppData\Local and delete the Epic Games Launcher folder
• Restart the game via Steam; it will automatically prompt you to reinstall the necessary background services, more info can be found here:
• More info: https://www.epicgames.com/help/epic-games-store-c-32735058/error-messages-c-37477814/why-am-i-unable-to-connect-to-epic-online-services-a14843293

3. Change DNS Settings

• Go to Settings > Network > Set Up Internet Connection.
• Select your Wi-Fi or LAN connection and choose Advanced Settings
• Set DNS Settings to Manual
• Change the Primary DNS to 1.1.1.1 and the Secondary DNS to 1.0.0.1 (Cloudflare) OR Primary 8.8.8.8 and Secondary 8.8.4.8 (Google)

4. Launch using the 7D2D Native Launcher

• Backup your save files
• Navigate to your game files via Steam (Right-click > Manage > Browse local files)
• Locate and run the 7d2dlauncher.exe
• Run the Clean tool to clear old settings, and then launch the game

For Multiplayer connection issues:

1. Verify the server and all players are on the same Game version

• Any mismatch of version can cause connection problems

2. If the server has mods or custom world please verify that you have the correct mod versions and world files installed if needed.

• If connecting via crossplay EAC must be enabled (Consoles require EAC on servers to connect).
  • For more information on crossplay servers

3. When trying to join a friend’s game via server search, please use the peer2peer tab when available, and search using SteamID.

• Searching with too many parameters selected can narrow the search too much and result in no servers being displayed.

4. If using VPN try disabling it to see if it resolves the issue.

If you are still experiencing issues please send us a support ticket here or by clicking the submit a request button at the top of the page.